Terms of Use

Privacy Policy

Last Updated: 2026

At Untours ("we", "us", "our"), accessible at gountours.com, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, date of birth, address, government ID (Aadhaar, PAN, Passport) for travel bookings and pilgrim permits.

Travel Information: Itinerary preferences, accommodation choices, travel dates, health information (for Amarnath Yatra health certificates), payment details.

Technical Information: IP address, browser type, device information, cookies, and usage data.

2. How We Use Your Information

We use your information to:

Process and confirm your tour bookings (leisure or pilgrimage)

Arrange permits, helicopter bookings, darshan tickets, and accommodation

Communicate with you about your bookings, updates, and offers

Comply with legal requirements (Shrine Board regulations, health permits for Amarnath)

Improve our website and services

3. Sharing Your Information

We do not sell your personal information. We may share it with:

Service providers (hotels, transport operators, helicopter companies, Shrine Boards)

Government authorities as required by law (for Amarnath Yatra permits, health certificates)

Payment gateways to process transactions

4. Data Security

We implement reasonable security measures to protect your information. However, no method of transmission over the internet is 100% secure.

5. Cookies

Our website uses cookies to enhance user experience. You may disable cookies through your browser settings.

6. Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us at privacy@gountours.com.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

8. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

10. Contact Us

For privacy-related concerns, contact us at:

Untours

Email: privacy@gountours.com

Phone: +91 11 4082 1234

Website: gountours.com

Terms of Use

Last Updated: 2026

Welcome to gountours.com. By accessing or using our website and services, you agree to be bound by these Terms of Use. If you do not agree, please do not use our website.

1. Definitions

"Untours", "we", "us" refers to the travel company operating gountours.com.

"User", "you", "traveler" refers to any person accessing the website or booking our services.

"Services" include leisure tours, pilgrimage Yatras (Vaishno Devi, Amarnath, and others), MICE, weddings, forex, visa assistance, and local experiences.

2. Booking and Payment

All bookings are subject to availability.

A confirmed booking requires full or partial payment as communicated at the time of booking.

Prices are subject to change without notice, but confirmed bookings are honored at the agreed price.

Helicopter bookings for Vaishno Devi and Amarnath are subject to weather conditions and Shrine Board regulations.

3. Cancellation and Refund Policy

Cancellation charges apply based on the time of cancellation. Please refer to your booking confirmation for specific timelines.

No refunds for no-shows or unused services.

For pilgrimage Yatras, refunds for helicopter tickets are governed by the respective Shrine Board policies.

4. Health and Fitness (Amarnath Yatra)

Amarnath Yatra requires a valid health certificate from a recognized medical authority.

You are responsible for assessing your own fitness for high-altitude trekking.

Untours reserves the right to deny service if a traveler is found unfit for the Yatra.

5. User Responsibilities

You agree to provide accurate and complete information.

You are responsible for carrying valid identification (Aadhaar, voter ID, passport) during travel.

You agree to follow the instructions of Untours representatives and local authorities.

6. Prohibited Conduct

You may not use our website for any unlawful purpose, to harass others, to transmit malware, or to violate any applicable laws.

7. Intellectual Property

All content on this website — including text, images, logos, and graphics — is the property of Untours and may not be reproduced without permission.

8. Limitation of Liability

Untours acts as an intermediary between you and service providers (hotels, transport, helicopter companies). We are not liable for:

Delays, cancellations, or changes caused by weather, natural disasters, government orders, or Shrine Board decisions

Loss, injury, or damage during travel, except where caused by our gross negligence

Medical emergencies during high-altitude Yatras

Our total liability is limited to the amount paid by you for the specific booking.

9. Indemnification

You agree to indemnify and hold Untours harmless from any claims, damages, or expenses arising from your violation of these Terms.

10. Governing Law

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Delhi, India.

11. Changes to Terms

We may update these Terms at any time. Continued use of the website constitutes acceptance of the revised Terms.

12. Contact Us

Email: legal@gountours.com

Phone: +91 11 4082 1234

Disclaimer

Last Updated: 2026

The information provided on gountours.com is for general informational purposes only. By using this website, you acknowledge and agree to the following disclaimers.

1. General Disclaimer

Untours makes no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability of the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is strictly at your own risk.

2. Travel and Pilgrimage Risks

Travel, especially pilgrimage Yatras such as Amarnath and Vaishno Devi, involves inherent risks including but not limited to:

Difficult terrain, high altitude, and extreme weather conditions

Landslides, road closures, or helicopter cancellations

Medical emergencies, altitude sickness, or physical exhaustion

Changes in government or Shrine Board regulations

Untours takes every reasonable precaution but does not assume liability for injuries, losses, delays, or damages arising from such inherent risks.

3. Third-Party Services

Untours arranges services through third-party providers (hotels, transporters, helicopter operators, caterers, porters, pony wallas). We do not own or operate these entities. Therefore, we are not liable for any act, omission, default, or negligence of any third-party provider.

4. Health and Medical Disclaimer

For Amarnath Yatra, you must obtain a valid health certificate from a registered medical practitioner. Untours is not a medical authority and does not provide medical advice. You participate in the Yatra at your own risk based on your own health assessment.

5. Website Accuracy

While we strive to keep the website information accurate and up to date, we do not warrant that:

The website will be available at all times

Any errors or inaccuracies will be corrected

The website is free from viruses or harmful components

6. External Links

Our website may contain links to external websites. Untours has no control over the content or practices of those sites and assumes no responsibility for them.

7. Pricing Disclaimer

Tour prices listed on the website are indicative and subject to change based on seasonality, availability, fuel prices, government taxes, and other factors. Confirmed pricing will be provided at the time of booking.

8. Force Majeure

Untours shall not be liable for any delay or failure to perform its obligations caused by events beyond its reasonable control, including but not limited to: acts of God, natural disasters, pandemics, war, civil unrest, government restrictions, weather conditions, or Shrine Board decisions.

9. No Professional Advice

The information on this website does not constitute professional advice (legal, medical, financial, or otherwise). You should consult appropriate professionals for specific advice.

10. Limitation of Liability

To the fullest extent permitted by law, Untours shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of the website or our services.

11. Acceptance of Disclaimer

By using gountours.com and booking our services, you signify your acceptance of this Disclaimer. If you do not agree, please do not use our website or services.

12. Contact Us

If you have any questions about this Disclaimer, please contact us:

Untours

Email: legal@gountours.com

Phone: +91 11 4082 1234

Website: gountours.com